Application Support Specialist (Data Specialist)
DRWAbout the Role
As an Application Support Specialist (Data Specialist), you will be responsible for providing mission-critical support for proprietary trading applications and trade information support. This role involves a wide variety of technical troubleshooting and engineering work, including software deployment, software configuration, and system monitoring.
- Delivering flawless production support, software deployment, configuration, and proactive monitoring to anticipate and avoid issues
- Maintaining and enhancing internal scripting/scraping tools, including HTML parsing, regex/JSONPath data extraction, and front-end troubleshooting
- Providing support for proprietary trading systems deployed across a multi-platform production environment
- Providing technical support during trading operations to resolve issues affecting mission-critical trading applications
Responsibilities
- Delivering flawless production support, software deployment and configuration, and proactive monitoring to anticipate and avoid issues before they occur
- Maintaining and enhancing internal scripting/scraping tools, including HTML parsing, regex/JSONPath data extraction, front-end troubleshooting
- Providing support for proprietary trading systems deployed across a multi-platform production environment
- Providing technical support during trading operations to resolve issues affecting mission critical trading applications
Requirements
- 3 to 5 years working in an application support or development role
- Knowledge of networking fundamentals (multicast, TCP, routing)
- Experience working in Linux and/or Windows environments
- Strong analytical and problem-solving skills
- Working knowledge of HTML, CSS, JavaScript and common front-end concepts
- Ability to write, test and troubleshoot regular expressions (regex) for parsing, validation and data extraction
- Familiarity with browser developer tools, DOM inspection and web page structure to support scripting/scraping tools
- Working knowledge of JSONPath expressions, API integrations and Docker containers
- Client-focused, service-minded approach and a strong sense of urgency
- Ability to learn quickly and a passion for new technologies
- Excellent written and verbal communication skills
- Ability to handle high pressure and time constraints with composure
- Strong organizational skills, including the ability to effectively plan and prioritize
- Availability to work multiple schedules on a rotation (nights / early mornings) if needed
- Basic scripting skills (Python, PowerShell or Bash) - preferred
- Previous experience in financial markets or with financial trading applications - preferred
- Previous experience with configuration management tools such as Chef and Ansible - preferred
- Previous experience with monitoring suites such as Splunk, Kibana & Grafana - preferred
- Previous experience maintaining web automation, scraping or front-end tooling - preferred
What You'll Get
- Recognized as one of Canada's Best Employers for the past 8 years
- Committed to continuous learning & development
- Industry leading benefits package and perks
- Focused on employee well-being and work-life balance
- Community initiatives, volunteer program and opportunities for giving back