Desktop Systems Engineer
DRWAbout the Role
Our Desktop Systems Engineering team is the front line of support for all users across the firm. We work with a wide range of the best technology available and test, configure and deploy it in an environment that continually challenges us and demands that we learn new things daily. The team drives innovation for technologies that impact users daily, operating at a fast pace while obsessing about thorough problem-solving through healthy debate, creative collaboration, and active knowledge sharing.
Key responsibilities include:
- Provide advanced desktop support for Windows, macOS, and Linux environments across corporate offices and remote users
- Build, configure, deploy, maintain, and upgrade desktops, laptops, virtual machines, and mobile devices
- Troubleshoot hardware, software, operating system, networking, and peripheral issues
- Manage user provisioning/deprovisioning and Active Directory accounts
- Support conference room technologies, AV systems, and collaboration platforms
- Monitor infrastructure health and proactively address security and compliance issues
Requirements
- Solid experience with workstations and laptops, including adding display cards and network interface cards (NICs), swapping chasis
- Able to lift 50-60 lbs
- Efficient in desk moves, always maintaining a positive attitude
- Strong background in imaging, supporting, and configuring Windows 11 for optimal performance
- Proficient in enterprise drive encryption with BitLocker and MBAM, ensuring security in all tasks
- Experienced in supporting Microsoft Office Suite (especially Outlook and Excel) and familiar with plugins
- Knowledgeable in mobile device management through AirWatch
- Experienced with Microsoft Exchange and Apple Business Manager for cross-platform support
- At least 2 years in MEMCM/SCCM administration or .
- Robust skills in virtualization and desktop services with up-to-date technology knowledge
- Proficient in using Zoom and conference room equipment to help with meetings to colleagues and visitors
- An enthusiastic self-starter who thrives under pressure, values teamwork, and has excellent communication skills
- Nice to have: Intune management experience
- Nice to have: Previous macOS or Linux support experience
- Nice to have: Previous Windows Server and Active Directory support experience
- Nice to have: Scripting or low level programming experience
What You'll Get
- $130k–$160k base salary
- Group medical, pharmacy, dental and vision insurance
- 401k (with discretionary employer match)
- Short and long-term disability
- Life and AD&D insurance
- Health savings accounts
- Flexible spending accounts