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Senior ServiceNow Developer

DRW
🇺🇸ChicagoSeniorFull-time$150k–$200kPosted June 4, 2026

About the Role

As a Senior ServiceNow Developer, you will play a pivotal role in the configuration, development, and maintenance of the ServiceNow platform across the full breadth of the product. You will work closely with senior administrators, developers, and stakeholders to ensure the efficient operation of ServiceNow and to continually expand what the platform delivers to the business. Key responsibilities include custom application development, scripting and automation, platform integrations, CMDB maturity, service catalog management, and platform administration with a focus on security and compliance.

Requirements

  • 5+ years of experience as a Jira Administrator, Developer, Architect or similar role, supporting Jira, JSM, and Confluence in an enterprise, multi-team environment
  • Deep Jira development expertise, from custom workflows to advanced scripting, ideally in an Agile environment
  • Experience administering and supporting Confluence, including spaces, permissions, templates, and apps
  • Experience migrating Jira and Confluence from Data Center to Cloud, including planning, data validation, and cutover, is a must
  • Hands-on experience with Jira Service Management (JSM) and ITSM best practices, including designing and configuring complex service desk workflows
  • Experience building HR and enterprise service workflows in JSM, such as onboarding, offboarding, access requests, and employee case management
  • Experience designing and managing Jira Assets (CMDB), including object schemas, data imports and integrations, and linking assets to service requests and workflows, is a plus
  • Experience with third-party integrations (e.g., Slack, SharePoint, Exalate) and building custom ones using REST APIs, webhooks, and middleware (e.g., MuleSoft, Zapier)
  • Comfortable with Git, sandbox-to-production promotion, testing, and change management in a controlled environment
  • Hands-on experience building with AI-native tools, such as Rovo, Claude, MCP servers, agent frameworks, and prompt-based workflows, to automate business processes
  • Practical grasp of AI guardrails such as permissions, data security, and monitoring
  • Excellent communication skills with technical teams, consultants, and business stakeholders
  • Atlassian certifications (e.g., ACP-120 Jira Administrator, ACP-620 Jira Service Management, ACP-420 Confluence Administrator) are highly preferred

What You'll Get

  • $150k–$200k base salary
  • Group medical, pharmacy, dental and vision insurance
  • 401k (with discretionary employer match)
  • Short and long-term disability insurance
  • Life and AD&D insurance
  • Health savings accounts
  • Flexible spending accounts