Trading Systems Engineer - Global Options

Requirements

• Superior troubleshooting skills and the ability to navigate issues efficiently that do not have a pre-defined runbook process
• Prior experience supporting high performance applications, process monitoring, and troubleshooting
• Prior experience supporting equities/equity options trading
• Prior experience working with FIX protocol and alternative exchange protocols
• SQL experience including queries/updates/table creation/basic database maintenance
• Linux & Windows platform support experience in a large-scale production environment
• Experience supporting electronic trading systems
• Demonstrated knowledge of network communications, including use of multicast networking
• Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required
• Self-motivation and intellectual curiosity; desire to continually grow and always seek improvements in production support function
• High level of ownership and accountability, reliability, and strong follow through
• Ability to handle pressure and time constraints with composure; ability to multitask and context switch efficiently
• Strong organizational skills, including ability to effectively plan and prioritize
• Must have strong communication skills and demonstrate the ability to have clear and concise conversations, both written and verbal, with a variety of personalities
• Must be able to quickly apply prior context to troubleshooting and communication efforts

About the role

Responsibilities

• Work as part of a team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with a goal of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from any incidents.
• Ensure maximum trading system availability to avoid missing any key trading opportunities
• Provide support for various trading groups’ production systems across a variety of asset classes and geographic locations deployed across a multi-platform production environment (primarily Linux with a little Windows)
• Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate
• Troubleshoot trading system production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines)
• Automate software configuration and rollout procedures to reduce manual configuration errors and strive for flawless change management
• Support core market connectivity and correspond with exchanges regarding trade order activity, connectivity, and other related technical support issues
• Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe.
• Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
• Build documentation for common procedures, troubleshooting scenarios and system architecture.
• Coordinate efforts with other global support teams to ensure continuity and consistency of support in a 24x7 environment

What you'll get

• $175k–$225k base salary
• group medical, pharmacy, dental and vision insurance
• 401k (with discretionary employer match)
• short and long-term disability
• life and AD&D insurance
• health savings accounts
• flexible spending accounts

Skills

FIX protocol · alternative exchange protocols · SQL · Linux · Windows · network communications · multicast networking · script development