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Senior Technical Support Engineer

Flow Traders
🇳🇱AmsterdamSeniorFull-timePosted September 17, 2026

About the Role

Flow Traders is looking for a Technical Support Engineer to join our Enterprise Systems team in Amsterdam. You'll be the first point of contact for end-user technical support, providing remote and on-site assistance across our Windows environment, office infrastructure, and trading floor, while working closely with senior engineers and teams like Infrastructure, Network, Linux, and SRE to deliver end-to-end IT solutions.

  • Own end-user tickets end-to-end: logging, prioritizing, triaging, resolving, and escalating incidents, problems, and service requests
  • Troubleshoot hardware, operating systems, applications, printers, TVs, AV, and security devices — on-site, remotely, and in the datacenter
  • Set up and configure workstations, desks, and office/meeting-room equipment, including cabling for new installations
  • Handle onboarding/offboarding, desk setups, and access provisioning, including AD group requests, IT Shop access requests, and IAM attestation reviews
  • Support trading floor operations, including high-priority incident response, trader workstation provisioning, and desk relocations
  • Monitor Windows systems, servers, VDI, and enterprise applications proactively, and maintain asset inventory and device lifecycle
  • Manage meeting room, AV, and reception technology across shared areas
  • Document knowledge base articles and relay recurring issues and improvement ideas back to platform owners and senior engineers

Responsibilities

  • Own end-user tickets end-to-end: logging, prioritizing, triaging, resolving, and escalating incidents, problems, and service requests
  • Troubleshoot hardware, operating systems, applications, printers, TVs, AV, and security devices — on-site, remotely, and in the datacenter
  • Set up and configure workstations, desks, and office/meeting-room equipment, including cabling for new installations
  • Handle onboarding/offboarding, desk setups, and access provisioning, including AD group requests, IT Shop access requests, and IAM attestation reviews
  • Support trading floor operations, including high-priority incident response, trader workstation provisioning, and desk relocations
  • Monitor Windows systems, servers, VDI, and enterprise applications proactively, and maintain asset inventory and device lifecycle (refresh cycles, fault diagnosis, warranty)
  • Manage meeting room, AV, and reception technology across shared areas
  • Document knowledge base articles and relay recurring issues and improvement ideas back to platform owners and senior engineers

Requirements

  • 2-5 years in a similar role, or strong relevant internships
  • Solid Windows/Microsoft fundamentals (Active Directory, Exchange, MDM tools) and hands-on hardware/workstation experience
  • Strong problem-solving skills, a customer-focused mindset, and the ability to work under pressure and meet SLA targets
  • Basic networking knowledge (firewalls, routing), or a genuine willingness to learn
  • Self-motivated, structured, and proactive — comfortable owning issues from start to finish
  • BSc in IT/Computer Science preferred
  • ITIL, Jira/Confluence, or IAM/access-management familiarity a plus
  • Proficiency in English
  • Azure/Intune or other cloud experience
  • Exposure to Linux systems and networking
  • Mobile Device Management experience
  • General interest in infrastructure domains like servers, networking, VDI, and virtualization

What You'll Get

  • All employees are eligible to share in the company's success through an annual discretionary variable remuneration allocated based on company, group and individual performance and contribution