Requirements
- Have 4+ years of experience in a technical engineering role managing, monitoring and deploying macOS devices in an enterprise environment
- Have extensive experience with managing macOS devices using an MDM platform such as Intune, Workspace One or Jamf Pro
- Have an understanding of software distribution and patching technologies for macOS and knowledge of macOS security features and best practices
- Experienced with managing the life cycles of Apple devices using Apple Business Manager
- Experienced with integrating a variety of systems to fulfil business needs
- Able to troubleshoot macOS operating systems, applications, peripherals, and network problems
- Experienced with hardware monitoring and performance tuning
- A clear and concise communicator with excellent people skills; able to maintain a high degree of customer service for all support queries
- A flexible and reliable team player who enjoys working in a collaborative environment
- Self-motivated, with the good judgement to make decisions and drive projects forward when colleagues in other offices are offline
About the Role
About the position
This will involve standardising and automating our device management, developing scripts, optimising MDM systems and integrating new tools and services.
This role is part of our IT Engineering group, which designs and manages the physical, virtual and mobile computing environment that keeps Jane Street running at the highest standard.
Responsibilities
- Help shape and improve the systems behind our growing fleet of Apple devices, with a focus on automation, reliability and making technology work better for our colleagues worldwide
- Standardise and automate device management
- Develop scripts
- Optimise MDM systems
- Integrate new tools and services
- Collaborate with colleagues across three continents to understand our firm's business needs, troubleshoot issues, develop new solutions, share knowledge, and plan and execute deployments
- Clearly document your work