Data Center Engineer
Tower Research CapitalAbout the Role
Tower's Business Support teams are essential to building and maintaining the platform that powers everything we do — combining market access, data, compute, and research infrastructure with risk management, compliance, and a full suite of business services. This role supports the firm's APAC infrastructure across Tower's data centers, handling installation, maintenance and lifecycle management of physical server, network and other IT infrastructure components.
- Gathering requirements, installing, configuring, and troubleshooting equipment in our data centers
- Coordinating with local and remote teams to troubleshoot technical issues and manage connectivity
- Supporting the lifecycle process of our physical server, network, and other IT infrastructure components
- Performing physical installation and maintenance of server and network components in our data centers
- Monitoring and reporting on technical project progress while tracking project deliverables
- Keeping data centers and shared spaces clean and well organized
- Coordinating with the global data center team, leveraging global data center documentation and best practices, suggesting areas of process improvement, and updating and maintaining documentation
- Managing equipment orders, returns, shipments, and general inventory of the firm's entire APAC infrastructure
- Automating day-to-day operational tasks
- Troubleshooting hardware faults and coordinating the RMA process with suppliers
- Handling incoming/outgoing shipments and deliveries
- Managing physical and administrative aspects of hardware inventory and component stock levels
- Creating and maintaining technical documentation of our physical infrastructure and related processes
Responsibilities
- Gathering requirements, installing, configuring, and troubleshooting equipment in our data centers
- Coordinating with local and remote teams to troubleshoot technical issues and manage connectivity
- Managing servers, particularly after bringing a server up following installation
- Supporting the lifecycle process of our physical server, network, and other IT infrastructure components
- Performing physical installation and maintenance of server and network components in our data centers
- Monitoring and reporting on technical project progress while tracking project deliverables
- Keeping data centers and shared spaces clean and well organized
- Coordinating with the global data center team, leveraging global data center documentation and best practices, suggesting areas of process improvement, and updating and maintaining documentation
- Managing equipment orders, returns, shipments, and general inventory of the firm's entire APAC infrastructure
- Automating day-to-day operational tasks
- Troubleshooting hardware faults and coordinating the RMA process with suppliers
- Handling incoming/outgoing shipments and deliveries
- Managing physical and administrative aspects of hardware inventory and component stock levels
- Creating and maintaining technical documentation of our physical infrastructure and related processes
Requirements
- Strong communication skills and fluency in English and Mandarin
- An understanding of data center management and layout (power, cooling, cabling)
- A basic understanding of networking and systems concepts (circuits, IP routing, consoles, networking)
- A basic knowledge of Linux
- Basic hands-on knowledge of SSH, NFS, DNS, DHCP, and LDAP
- Experience making and running patch cables (cat5e)
- Experience working with fiber optic cables, including the inspecting, cleaning, and testing of these cables
- Basic shell scripting or cloud exposure will be an advantage for this role
- Basic knowledge of Cisco systems (preferred)
- Technical inventory management experience (preferred)
- Self-motivated with a strong passion for technology
- Able to work flexible hours when required (including late nights and weekends in order to access data centers and coordinate with Systems team)
- Highly analytical with strong attention to detail
- Able to travel regionally and internationally, especially to countries across Asia
- Able to lift 60 pounds
What You'll Get
- Generous paid time off policies
- Savings plans and other financial wellness tools available in each region
- Hybrid working opportunities
- Free breakfast, lunch and snacks daily
- In-office wellness experiences and reimbursement for select wellness expenses (e.g., gym, personal training and more)
- Company-sponsored sports teams and fitness events (JPM Corporate Challenge, Cycle for Survival, Wall Street Rides FAR and more)
- Volunteer opportunities and charitable giving
- Social events, happy hours, treats and celebrations throughout the year
- Workshops and continuous learning opportunities