HPC Operations Engineer
Tower Research CapitalAbout the Role
This is an operations role focused on the daily health of the Research compute fleet. You will be the first line of support for HPC users and the primary owner of day-to-day operations across scheduling, compute, storage, and access. The work is transactional in nature, involving tickets, triage, provisioning, and maintenance.
- Monitor fleet health (queues, node status, storage, and service availability) and respond to system issues proactively.
- Provide first-line support for HPC users, troubleshoot job failures, scheduler errors, and resource constraints.
- Carry out operational procedures for maintenance, patching, and configuration updates across the Research fleet.
- Provision new machines into the fleet and handle reinstalls and decommissions as routine work.
- Write and maintain runbooks and documentation to improve operational efficiency.
- Identify recurring issues and propose automation and refinement opportunities to the HPC engineering team.
Requirements
- A bachelor's degree in computer science, engineering, or a related field, or equivalent practical experience
- 2+ years supporting Linux-based production environments
- Solid Linux administration fundamentals (RHEL-family and/or Ubuntu)
- Methodical troubleshooting: you work a problem step by step, know what you have ruled out, and recognize when it is time to escalate
- Experience working directly with users in a technical support or operations role
- Strong written communication: clear tickets, clear runbooks, clear handoffs
- The discipline to follow established processes with genuine attention to detail
- Enough Bash or Python to script away routine operational tasks
- Working knowledge of batch schedulers such as Slurm, HTCondor, or LSF
- A good grasp of the plumbing behind networked computing: NFS, automounter, LDAP
- Hands-on experience provisioning Linux machines: network boot (PXE), unattended installs (kickstart), or configuration management such as Ansible
- Prior exposure to HPC or other large-scale compute environments
- Familiarity with monitoring and observability stacks such as Prometheus and Grafana
What You'll Get
- $175k–$225k base salary
- Generous paid time off policies
- Savings plans and other financial wellness tools available in each region
- Hybrid working opportunities
- Free breakfast, lunch, and snacks daily
- In-office wellness experiences and reimbursement for select wellness expenses (e.g., gym, personal training and more)
- Company-sponsored sports teams and fitness events (JPM Corporate Challenge, Cycle for Survival, Wall Street Rides FAR and more)
- Volunteer opportunities and charitable giving
- Social events, happy hours, treats, and celebrations throughout the year
- Workshops and continuous learning opportunities