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Trading Systems Support Analyst

Tower Research Capital
🇬🇧LondonMediorFull-timePosted March 24, 2026

About the Role

The Trading Systems Support Analyst will manage widely-deployed OMS and market data delivery systems across every major electronic exchange and asset class. You will work closely with traders, solve production issues through level one and level two support, and contribute to enhancing system reliability and self-correction. This role involves strengthening our Python framework, leveraging AI-powered solutions to accelerate system changes, monitoring system health, and serving as the primary technical contact for brokers and exchanges, with periodic after-hours coverage.

Responsibilities

  • Working closely with traders to understand their needs
  • Solving problems by providing level one and level two support for our production systems
  • Contributing to the design and implementation of the support system to enhance reliability and self-correction
  • Enhancing our existing Python framework, driving its growth and contributing to the codebase
  • Harnessing AI-powered solutions to significantly reduce time-to-market for system changes
  • Contributing to the monitoring stack and reporting on the status and health of our systems
  • Serving as the primary technical contact for brokers and exchanges
  • Providing periodic after-hours coverage
  • Manage the widely-deployed OMS and market data delivery systems involving every major electronic exchange and asset class

Requirements

  • Previous experience in the finance industry
  • 3-5 years working in a high pressure environment, including diagnosing and resolving production issues on the fly
  • Good understanding of electronic trading and/or financial instruments including equities, futures, and options
  • The ability to manage multiple tasks in a fast-paced environment while demonstrating true ownership
  • Strong Unix skills along with programming skills in Python and experience in scheduling tools like Airflow
  • Experience working with Grafana
  • Good understanding of networking and system concepts
  • The willingness to take on tasks both big and small
  • Excellent communication skills and fluency in English
  • A passion for learning and innovative problem-solving

What You'll Get

  • Generous paid time off policies
  • Savings plans and other financial wellness tools available in each region
  • Hybrid working opportunities
  • Free breakfast, lunch, and snacks daily
  • In-office wellness experiences and reimbursement for select wellness expenses (e.g., gym, personal training and more)
  • Company-sponsored sports teams and fitness events (JPM Corporate Challenge, Cycle for Survival, Wall Street Rides FAR and more)
  • Volunteer opportunities and charitable giving
  • Social events, happy hours, treats, and celebrations throughout the year
  • Workshops and continuous learning opportunities