Travel Manager

Requirements

• At least 7+ years managing corporate travel and expense programs, including at least 2 years in a management role
• Experience with travel agency RFPs and implementations, and managing private jet suppliers and logistics
• Tech-savvy, with proven skills in workflow automation, project management and creative problem-solving
• Detail-oriented and able to prioritize and work independently in a fast-paced environment with ad hoc demands
• Clear communicator who collaborates across management levels, functions and regions
• Strong customer service orientation, professional appearance and a sense of humor
• Genuine curiosity, empathy and a desire to learn and grow
• Reliable availability, including being onsite 5 days per week and evenings/weekends as needed
• Bachelor's degree
• Proficiency with travel and expense systems (e.g., Navan, Concur, GDS), workplace tools (e.g., Confluence, Workday, JIRA) and Excel, Word and PowerPoint

About the role

Responsibilities

• Team Leadership – Manage and mentor your regional travel team, fostering growth, collaboration and high performance
• Travel & Expense Policy – Own the global travel program and the firm's travel and expense policies end to end, setting direction with the Director of Workplace Services and adjusting as the business evolves
• Self-Serve Travel Product – Lead the build of a self-serve experience where employees confidently book travel and manage expenses on a next-generation tech stack, automating processes and workflows to remove friction
• Data & Business Partnership – With your team, analyze travel and expense data for trends and savings; act as a travel business partner to key managers, business leaders and influential stakeholders, providing bespoke data on their teams' travel so they can make decisions that drive business impact
• Expense Management – Own the expense process and tool configuration end to end, including Concur and Navan, with your team serving as expense admin approvers; partner with Finance on reimbursement, forms of payment and transactions
• Supplier Management – Build strong relationships with travel agencies, airlines, hotels and vendors; negotiate competitive rates and services
• Traveler Communications & Training – Create internal marketing, comms and trainings that influence traveler behavior, educate travelers on best practices for the business, introduce new products, tools and services, and support change management
• Traveler Support – Make sure your team delivers great travel solutions for employees, candidates, relocations, guests and consultants; step in on escalations
• Travel Risk – Monitor travel restrictions and risk, and communicate changes proactively to the firm
• Office Visit Coordination – Share traveler volume with regional Workplace Services Managers and People Ops to ensure productive, enjoyable office visits
• Professional Development – Attend industry conferences, webinars and trainings to stay ahead in travel management
• Other duties as assigned or needed

What you'll get

• $125k–$175k base salary
• Discretionary bonus eligibility
• Medical, dental, and vision insurance
• HSA, FSA, and Dependent Care options
• Employer Paid Group Term Life and AD&D Insurance
• Voluntary Life & AD&D insurance
• Paid vacation plus paid holidays
• Retirement plan with employer match
• Paid parental leave
• Wellness Programs

Skills

Navan · Concur · GDS · Confluence · Workday · JIRA · Excel · Word · PowerPoint · workflow automation · project management · creative problem-solving